Privacy Policy

Last updated: January 2025

Introduction

Billy Aircon ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.billyaircon.com.sg or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Contact us via WhatsApp, phone, or email
  • Request a quote or book a service
  • Subscribe to our communications
  • Fill out a contact form on our website

This information may include:

  • Name and contact details (phone number, email address)
  • Property address for service delivery
  • Aircon system details (brand, model, number of units)
  • Service history and preferences

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our aircon servicing
  • Respond to your enquiries and schedule appointments
  • Send service reminders and follow-up communications
  • Process payments and maintain service records
  • Improve our website and customer experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With our technicians to provide the requested service
  • To comply with legal obligations
  • To protect our rights and safety

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookies through your browser settings.

Your Rights

Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:

  • Access your personal data that we hold
  • Request correction of inaccurate data
  • Withdraw consent for data processing
  • Request deletion of your personal data

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: